Customer support

Customer support

Start your free trial
Start your free trial

General

Online store speed
Online store speed
Accessibility
Accessibility
Theme updates
Theme updates

Theme styles

Style presets
Style presets
Colors
Colors
Fonts
Fonts
Animation
Animation
Social media
Social media

Header

Announcement bar
Announcement bar
Mobile menu
Mobile menu
Search bar
Search bar

Sections

Products

Product listings
Product listings
Product badges
Product badges
Quick view
Quick view
Quick add
Quick add

Product page

Product template
Product template
Variant chips
Variant chips
Sticky add-to-cart bar
Sticky add-to-cart bar
Sibling product swatches
Sibling product swatches
Product recommendations
Product recommendations

Collection page

Collections template
Collections template
Banner
Banner
Product grid
Product grid
Filters and sorting
Filters and sorting

Cart

Quick cart
Quick cart
Cart page
Cart page
Added-to-cart popup
Added-to-cart popup
Cross sells
Cross sells
Free shipping bar
Free shipping bar
Low inventory warning
Low inventory warning

Pages

Templates
Templates
Home page
Home page
About page
About page
Blogs page
Blogs page
Blog post
Blog post
Collections list
Collections list
Contact page
Contact page
Password page
Password page
Search page
Search page
404 page
404 page

Support

Support policy
Support policy
Shopify vs Theme issues
Shopify vs Theme issues
Store access requests
Store access requests

Customer support block

Use the Customer support block on your product page to let customers know about your support policy and how they can contact you.

Settings reference

Click on the Customer support block to find the following settings.

Column
Display the block in either the Right column (in the product form) or the Left column (beneath the product media).
Add box
Display the block within a block with a background color.
Text alignment
Display the headings and buttons as Left, Center, or Right aligned.

Content

Heading
Add text to show a main heading for the block.
Text
Add text to inform customers about your support policy and contact details.
Image
Select or upload an optional image next to the text content.
Image size
Set the pixel width of images for desktop screens: between 20 and 120 pixels.
Mobile image size
Set the pixel width of images for mobile screens: between 20 and 100 pixels.
Apply circle crop to images
Choose to crop the image to appear as a circle.
Image position
Display the image Left of content or Right of content.

Buttons

Label
Enter call-to-action text for contacting your store or support. The most effective button labels ask customers to do something (e.g. Get started, Join us, Shop now). To learn more, read "What is a Call to Action?".
Link
Select or paste a URL to a contact page. You can add a “mailto” link that will open up a draft message in their default email client. For example: mailto:joe@email.com
Style
Change the style of the button. Select Primary button (Solid), Secondary button (Solid), or Tertiary button (Outline).

Collapsible row

Display as collapsible row
Show an expandable title that reveals the text when clicked.
Expand by default
Display the collapsible row as open with the text already revealed.
Collapsible row title
Enter text for the row title.